Contact Us
Have a correction, a missing ingredient request, or general feedback? We'd love to hear from you.
Email us at: hello@plainsubstitute.com
We review all messages and use them to improve our database. Response times may vary.
What to Contact Us About
We read every message sent to PlainSubstitute. The inbox sees a wide mix of traffic, and sorting mail correctly helps us respond faster. Good reasons to get in touch include: reporting a factual error in a specific record, asking how a metric is calculated, suggesting a new dataset or view we should add, letting us know a page is broken or slow, submitting a partnership or media proposal, or requesting quote permission for a news article. Researchers studying ingredient-substitution are especially welcome to reach out about data-source questions, methodology clarifications, or academic collaborations.
Response Time
Our editorial team is small but attentive. We aim to respond to data-correction reports and straightforward questions within 72 hours on business days. Partnership inquiries, media requests, and longer research exchanges may take up to one week during busy periods. If your message is time-sensitive, a legal matter, a security concern, or a press deadline, please say so in the subject line and we will prioritize it accordingly.
Editorial Corrections Process
When you report a factual error, please include (a) the exact URL of the affected page, (b) the field or sentence you believe is wrong, (c) what the correct value should be, and (d) the culinary or food-science source you think is correct. We review every reported error against our reference material and, where a ratio or fact is wrong, correct it and note the change. Substitution ratios are guidelines, so we will also clarify wording where a swap was presented with too much certainty for its real-world reliability.
Privacy and Legal Requests
For privacy-related requests (access, deletion, opt-out), please use privacy@plainsubstitute.com - see our Privacy Policy for the full list of rights. For subpoenas, DMCA notices, or other formal legal correspondence, use legal@plainsubstitute.com. Routing legal mail to the general inbox can delay our response; please use the dedicated addresses when the situation calls for them.
About PlainSubstitute
PlainSubstitute is an independent editorial operation that builds plain-language reference sites. We compile our substitution data from established culinary and food-science references and do not accept payment to influence how ingredients or substitutions appear. For corrections, data questions, or anything about our methodology, the inbox above is the fastest way to reach the team.